How to Perfect In-Person Shopping with NetSuite SuiteCommerce InStore

NetSuite's sales tool takes customer service to a whole new level.



Using NetSuite SuiteCommerce Instore to Assist Customers

The days are gone when you needed a specific computer to access a company’s system. Instead, NetSuite SuiteCommerce InStore operates on the cloud, so you and your staff can use it on any device. For example, you can input customer information at your desk computer, check a product’s availability from a store tablet or examine business analytics on your phone at home. The platform goes where you do.

And, because the cloud delivers the software, you can enjoy a lower technology investment, reducing the total cost of ownership.

Combining Online and Brick-and-Mortar Shopping

As a retail business owner, you know the easier it is to make a purchase, the more likely customers will spend money. And NetSuite SuiteCommerce InStore removes as many purchase barriers as possible by integrating in-store and online buying experiences. 

For example, it allows sales personnel to add items from customers’ carts or wish lists to their in-person transactions at the point of sale. Customers can also add items they see in your store to their online wish lists. And the platform allows people to buy products in-store and ship them anywhere. It helps with returns and exchanges for items purchased online or at other locations.

Offering Unlimited Fulfillment Options

The platform allows businesses to easily track and manage inventory across multiple locations, so they can fill orders from stock located in other stores or warehouses. This ensures the right products are always in stock when customers need them. Therefore, the platform helps reduce stockouts and increase sales while decreasing the risks of overstocking and wasting resources.

Keeping Customer Data Safe and Accessible

NetSuite SuiteCommerce InStore includes a robust point-of-sale system that natively connects with other NetSuite tools, such as CRM and e-commerce. This allows businesses to smoothly manage customer information and sales data, providing customers a more personalized and efficient shopping experience.

Connecting Your Business and Its Customers 

The platform’s customer management tools allow businesses to easily track and manage customer information, including purchase history, loyalty program information, and contact information. This can help companies build stronger customer relationships and increase repeat business.

Gaining Insights into In-Store Operations 

Its wide range of analytics and reporting tools provide real-time data on everything from sales and inventory levels to customer behavior and purchasing patterns. You can use this information to make data-driven decisions that improve the in-store shopping experience and increase sales.

Blow Away the Competition

Stop fighting a software system that's working against you. Instead, enjoy the benefits of an ERP that knits your operations together seamlessly and provides the data and analysis you need to trounce your competition. 

We know you can rise in your industry. 

So, team up with SuiteDynamics to develop the ERP system your business needs. As a NetSuite Alliance Partner, we customize and implement NetSuite ERP software for clients in any industry. 

And the partnership doesn't stop there. We can work with you long after go-live, maintaining the system, training staff, and adjusting the software to accommodate your expansion. Start by contacting us for a free consultation. 


We pull information from NetSuite material, SuiteDynamics experts, and other reliable sources to compose our blog posts and educational pieces. We ensure they are as accurate as possible at the time of writing. However, software evolves quickly, and although we work to maintain these posts, some details may fall out of date. Contact SuiteDynamics experts for the latest information on NetSuite ERP systems.