How SuiteDynamics Began a Mission to Raise ERP Implementation Quality
Not long ago, Jake Kleiner noticed a lack of honesty in the ERP world. So, he formed a company to fix it.
In 2016, SuiteDynamics founder Jake Kleiner felt aggravated. He was working with too many ERP implementation partners who couldn’t deliver quality work on time.
But one man’s failure is another man’s opportunity. So, in 2022, Jake established SuiteDynamics to provide ERP implementations based on real-world experience with business and financial systems. And he felt determined to deploy those ERPs with integrity and consideration for a company’s budget and timeline.
Essentially, Jake established a business to save others from his frustration.
“I’d love to be the first implementation partner that companies engage with, so they never have my experience,” he explains.
Identifying a Lack of Honesty in the ERP World
Before exploring ERPs, Jake had a background in management systems development, financial management, and business. He had worked as an analyst at RedPrairie Software and the Board of Trade in Chicago. From 2016 to 2021, he served as CEO of a manufacturing and e-commerce company called Paper Pieces.
While operating Paper Pieces, Jake struggled with disparate data silos, broken and unstable program integrations, and systems that simply didn’t work together. Fed up, he contracted implementation partners to deploy an ERP and fix those problems. But sadly, he discovered that not every partner is created equal.
“The quality of their work was not good,” Jake says. “We had to do a lot of it ourselves. We had to rework a lot of the ERP just across the board.”
The implementation process became a mess. And the lack of genuine partnership Jake experienced with so-called “implementation partners” rubbed against his sense of morality.
So, he figured out ERP implementation on his own. Jake drew on his knowledge of computer systems to learn the modules and coding one day at a time. He used trial and error to establish a system that fit Paper Pieces’ needs. And he chose to learn NetSuite because it was the only ERP with a native e-commerce solution.
Meeting a Need for Integrity and Financial Experience
In 2019, Jake and his wife moved from Paducah, Kentucky—the small river city where Paper Pieces was headquartered—to his hometown of Madison, Wisconsin. There, he established SuiteDynamics as a business that could help deploy NetSuite ERPs with the honesty he craved during his own implementation journey.
Jake also realized his financial experience at the Chicago Board of Trade and Paper Pieces gave SuiteDynamics an edge. Many implementation partners knew NetSuite inside and out but had little to no knowledge of accounting systems. That weakness caused chaos.
“At the end of the day, NetSuite’s, above all, an accounting and finance software,” Jake explains. “And I saw a lot of development teams or third parties bolting on a customization or an integration without understanding what that would cause as far as downstream impacts on the software.”
Jake, however, understood financial systems and how they should operate. Consequently, he had more to offer than much of his competition.
So, he earned NetSuite’s ERP Administrator, Suite Foundation, and SuiteCloud certifications and opened SuiteDynamics, a registered NetSuite implementation partner. By the summer of 2021, he had completed his first ERP implementation for Autocado, an auto products company. He helped the client automate financial processes, and the company’s satisfied COO dubbed SuiteDynamics “a crucial business partner.”
From that moment, SuiteDynamics began to grow. Fast.
Cuing Exponential Growth
Jake hired his first employee, developer Derek Kalvin, in the summer of 2021. But demand for SuiteDynamics’ implementation services and financial expertise grew. And by the winter of 2022, Jake employed roughly 20 people, including CFO Grace Martin. Her background also married computer programming with financial expertise and strengthened the company’s ability to implement working NetSuite solutions.
Yet, Grace and the other staff weren’t typical software company hires. They weren’t just tech experts; they were self-starters, life-long learners, and people with strong “Midwestern values.”
“Do what you say you’re going to do to the best of your ability,” Jake says, describing the values he wants his staff to uphold. “Deliver on time. Be honest. Deliver in a quality way. Say when something isn’t possible. Make something right when it’s wrong. It all sounds so simple, but if you work enough within the partner network, you’ll quickly find how many other companies don’t meet those expectations.”
As SuiteDynamics grew, it hired more employees who could offer clients real-world experience—particularly in the financial field. And those hires have now paid off.
“We are routinely saving implementations,” Jake says. “And that’s one thing we pride ourselves on—getting people to go live.”
Becoming More Than a NetSuite Solutions Provider
Now, SuiteDynamics has become a go-to company for NetSuite financial implementations. In fact, other implementation partners are contracting its services to ensure successful deployment for their clients’ financial ERP modules.
“We liken ourselves more to partners than consultants,” Jake says. “When we’re creating solutions, we’re really thinking about the long-term impacts versus an immediate or quick fix. And so, we’re really looking, I think, long-term at the most stable and quality solutions that are possible.”
And, of course, SuiteDynamics is also making its own long-term plans, which involve the development of new software applications to enhance NetSuite Cloud ERPs.
But for now, the company is focused on hiring more experts and helping more businesses succeed.
Get to know Jake and our company in this intro video, and discover how we can become your trusted NetSuite partner.
Blow Away the Competition
Stop fighting a software system that's working against you. Instead, enjoy the benefits of an ERP that knits your operations together seamlessly and provides the data and analysis you need to trounce your competition.
We know you can rise in your industry.
So, team up with SuiteDynamics to develop the ERP system your business needs. As a NetSuite Alliance Partner, we customize and implement NetSuite ERP software for clients in any industry.
And the partnership doesn't stop there. We can work with you long after go-live, maintaining the system, training staff, and adjusting the software to accommodate your expansion. Start by contacting us for a free consultation.
